Case study · Food Service
How a multi-center healthcare meal provider replaced manual meal reporting with a real-time operations platform in 22 weeks
Healthcare food services · Multi-center meal provider · Australia · medically compliant meals for treatment and healthcare facilities
01
The problem
“Every day started with chasing meal updates from different treatment centers. We were relying on text messages, spreadsheets, and manual counts, which made it difficult to know what the kitchen actually needed to prepare.”
ArtGourmet was managing meal requests across multiple healthcare facilities using manual communication and disconnected processes. Staff submitted meal counts through text-based reporting, kitchen teams manually consolidated production numbers, specialty diets had to be tracked separately, and billing required reconciliation at the end of each cycle.
As the number of treatment centers grew, the process became increasingly difficult to manage without introducing delays or errors.
02
What it was costing
Kitchen teams spent valuable time consolidating meal counts instead of preparing food, specialty diet information could be missed or duplicated, billing required manual reconciliation, and managers had limited visibility into production across multiple facilities. Every correction meant additional follow-up.
03
What we built
A centralized meal operations platform where treatment centers submit requests through a simple mobile workflow, and kitchen, production, billing, and operations teams get real-time visibility into every order.
It applies meal cutoff times automatically, tracks specialty diets and allergies, generates kitchen production sheets, prepares billing exports, and keeps a complete audit history of every change.
Delivered over a fixed 22-week engagement, with Proglia handling product design, workflow architecture, development, testing, and deployment. Rolled out in phases so operational teams could validate workflows before onboarding additional centers.
04
The result
Meal reporting
Texts and spreadsheets
Centralized digital submissions
Kitchen visibility
Delayed production updates
Real-time dashboards
Diet management
Manual allergy tracking
Structured dietary compliance
Billing
Manual reconciliation
Billing-ready exports
Audit readiness
Limited records
Complete audit trail
Proglia delivered a system that transformed how we manage meals across our healthcare centers. The real-time visibility and automation have significantly reduced errors and improved operational confidence.
05
What happened next
The platform became the operational backbone for meal management across multiple treatment centers: a scalable foundation for onboarding more facilities while keeping production, compliance, and reporting consistent.
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