Case study · Logistics
How a B2B commodities supplier automated daily order collection, invoicing, warehouse operations, and delivery planning in 16 weeks
Logistics & B2B commodities · Food distribution · automates order collection, invoicing, warehouse packing, and delivery routing for perishable goods
01
The problem
“Every morning started with phone calls, spreadsheets, and trying to organize hundreds of orders before deliveries could even begin.”
Ajnas managed daily commodity orders through phone calls, spreadsheets, and manual coordination. Every order had to be collected, recorded, invoiced, organized for warehouse packing, and assigned to delivery routes before products could leave the warehouse.
Because the business deals in perishable goods, every delay affected the rest of the day. As order volumes grew, the manual workflow became harder to manage and scale without adding staff.
02
What it was costing
Staff spent hours collecting orders over the phone, entering information into the CRM, generating invoices, organizing warehouse packing, and planning delivery routes. These repetitive tasks slowed operations, increased errors, and limited growth without hiring.
03
What we built
An operations platform that automates the full daily workflow, from collecting customer orders through AI-powered voice calls to generating invoices, updating the CRM, preparing warehouse packing schedules, and optimizing delivery routes.
It also includes a mobile onboarding tool for field agents to add new vendors and delivery locations while capturing the location data needed for route planning.
Delivered over a structured 16-week engagement, starting with workflow discovery and process mapping, then building each stage in modular phases so order collection, invoicing, warehouse operations, delivery planning, and vendor onboarding worked as one connected workflow.
04
The result
Manual operations
Hours every morning
90% reduction
Order processing
Manual coordination
100% automated by 7 AM
Delivery time per route
Existing process
25% faster
Order collection
Manual phone calls
AI-powered voice workflow
Invoicing
Manual preparation
Instant generation
The voice AI platform revolutionized our operations. What used to take hours every morning now happens automatically. We can now focus on growth instead of operational bottlenecks.
05
What happened next
After deployment, Ajnas expanded from three to ten delivery zones while keeping an automation-first model that eliminated manual overhead for onboarding new vendors.
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